Shipping policy

WE OFFER DELIVERY TO ALL GLOBAL LOCATIONS, ALTHOUGH SOME PRODUCTS OR DESIGNS MAY NOT SHIP TO SELECT REGIONS DUE TO SHIPPING CONSTRAINTS OR CONTRACTUAL REASONS.  DELIVERY CHARGES AND OPTIONS, IF APPLICABLE, ARE CALCULATED AT CHECKOUT.

We source products from designers across the globe and goods are delivered direct from our Designers to you, therefore delivery times may vary by Designer and product. As a result, you may receive multiple deliveries at different times for one order. But whoever complained about receiving more than one gift? You can find the expected delivery time per item by visiting the product page on the VOGUEINC website. As some products are coming from overseas you may expect longer delivery times on certain items, however this will be specified on the product page.

Please note, IMPORT CHARGES may apply if importing from a Designer outside of your home country. On the product page, you will be able to identify where the Designer is shipping from and work out if this applies to you.

Once an order has been dispatched, our Designers will send out a shipping notification with a tracking number so you can track your orders from there.

Designers aim to dispatch most orders within 1-2 business days of receipt, but for personalised or Made To Order items, please allow a longer delivery time. Please note, all delivery times are clearly displayed on the product page and within the Designer’s Store.

If you have any concerns on the whereabouts of your parcel, you can contact the us by e-mail on service@vogueinc.com. Although, please regularly check your Mailbox or Junk Box as missed delivery cards have been known to go missing, so it could turn out that your parcel’s been waiting for you all along.

 ATTEMPTED DELIVERY OR WRONG DELIVERY ADDRESS PROVIDED 

In the event of you supplying a wrong delivery address, you will need to contact the VOGUEINC Team directly by e-mail on service@vogueinc.com. Our Team will do their utmost to change the address if the item is yet to be dispatched. If, however, a wrong delivery address has been supplied and the item gets resent to our Designer, they will be able to resend this for you, but the shipping cost will need to be picked up by you. If it gets returned because of a wrong address and you no longer wish to receive the item, the Designer will be able to issue you a refund, excluding the shipping costs incurred by them.

If an attempted delivery has been made, you can contact the shipping provider to ask for a redelivery or collect from your local post office. However, if the item has not been collected in time and gets redelivered back to the sender, our Designers will be able to re-deliver this to you, but the shipping cost will need to be picked up by you. 

Very occasionally, unavoidable factors can delay a parcel (for example, bad weather or postal strikes). If this happens the VOGUEINC Team will contact you and, where possible and appropriate, will agree a revised delivery date with you. Once your order has been dispatched, the VOGUEINC Team will be in touch again to let you know when to expect delivery.

INTERNATIONAL SHIPPING RATES (via DHL Express)

We deliver INTERNATIONALLY via DHL Express.  We deliver FREE on orders with a total value greater than 375 EUR.

ZONE 1

• Countries: BULGARIA, GERMANY, HUNGARY

• Delivery time: 3-5 business days

• Cost: FREE for orders over >€370, or €25.00 for orders under< €370

ZONE 2

• Countries: BELGIUM, CZECH REPUBLIC, CROATIA, FRANCE, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, POLAND, SLOVAKIA, SLOVENIA, GREAT BRITAIN

• Delivery time: 3-5 business days

• Cost: FREE for orders over> €370, or €28.00 for orders under< €370

ZONE 3

• Countries: DENMARK, ESTONIA, FINLAND, IRELAND, LATVIA, LITHUANIA, MALTA, PORTUGAL, SPAIN, SWEDEN

• Delivery time: 3-5 business days

• Cost: FREE for orders over> €370, or €30.00 for orders under< €370

ZONE 4

• Countries: ALBANIA, ANDORRA, BOSNIA AND HERZEGOVINA, SWITZERLAND, GIBRALTAR, ICELAND, ISRAEL, KOSOVO, LIECHTENSTEIN, MACEDONIA, REPUBLIC OF MOLDOVA, NORWAY, SAN MARINO, MONTENEGRO, TURKEY

• Delivery time: 5-8 business days

• Cost: FREE for orders over> €370, or €35.00 for orders under< €370

USA & CANADA

• Countries: USA, CANADA

• Delivery time: 5-8 business days

• Cost: FREE for orders > €370, or €38.00 for orders under< €370

ZONE 6

• Countries: ARMENIA, AZERBAIJAN, BELARUS, RUSSIA, KAZAKHSTAN

• Delivery time: 5-8 business days

• Cost: FREE for orders over> €370, or €35.00 for orders under< €370

ZONE 7

• Countries: SAUDI ARABIA, BAHRAIN, CHINA, SOUTH KOREA, EGYPT, UNITED ARAB EMIRATES, PHILIPPINES, HONG KONG, INDONESIA, JORDAN, JAPAN, KUWAIT, LEBANON, MALAYSIA, OMAN, QATAR, SINGAPORE, TAIWAN, VIETNAM, YEMEN

• Delivery time: 5-8 business days

• Cost: FREE for orders over> €370, or €40.00 for orders under< €370

OTHER COUNTRIES

• For the rest of the countries, not included in the list above

• Delivery time: 5-8 business days

• Cost: FREE for orders over> €370, or €45.00 for orders under< €370